FAQs
Do I need to make an in-person appointment?
No, our services are fully remote, allowing you to file your taxes from anywhere. We handle everything over the phone or online, making the process quick and convenient.
Are your services free?
There are no upfront or out-of-pocket costs to file your taxes with us. Our fees are typically deducted from your refund, so you don’t have to worry about paying anything upfront.
What documents do I need to file my taxes?
To file your taxes, you’ll need:
A valid ID (driver’s license or state-issued ID)
Your Social Security card or ITIN
W-2s, 1099s, or any other income statements
Any relevant deductions or credits (e.g., childcare expenses, student loan interest, etc.)
Our tax professionals will guide you through the process to ensure you have everything needed.
How long does it take to file my taxes?
Filing your taxes is quick and efficient. Most returns are completed within the same day, and the process typically takes less than an hour. If additional information is needed, we’ll work with you to finalize everything as soon as possible.
When will I receive my refund?
Refund processing times depend on the IRS and your selected refund method. If you choose direct deposit, most refunds are issued within 21 days. If you opt for a check, it may take longer. We can help track your refund status.
Can you help if my tax return was rejected?
Yes! If your return was rejected, we can review the issue and help you resolve it. Common rejection reasons include incorrect AGI, missing signatures, or mismatched Social Security numbers. Our tax professionals will work to correct and resubmit your return quickly.